Within less than a week of March 13th, 2020, Troy’s Continuing Education and Outreach (CE&O) had a vision, a strategy, and a plan of action to continue any services we were providing. Increased adoption and usage of specific products and services reflect greater levels of engagement with technology in general. Last year, 49% of consumers were actively seeking time away from their smartphones – but this has dropped down to 29% during the crisis. It is often our most challenging moments in life that offer us the greatest opportunities to grow and expand. In March, shortly after the government implemented lockdown measures, 77% of households identified PSBs as coping well with the crisis. To remain a leader in Alabama and the nation for high-quality education and diverse instructors, we must stay open to change, oriented towards learning, and adaptable to demands. Service providers need to act faster to educate the consumers on the benefits of virtual assistants. Opportunities and challenges in innovating for coastal fishing 4 min read. The pandemic presented an accelerated opportunity to expand offerings. Driving the 5G agenda. CE&O instructors had an hour of practice with these tools and were ready to provide training and consulting to clients. Review our cookie policy for more information. With the rise in the nation working from home, apps and software are playing a vital role, 32% of all households – and 43% of under-55 year olds – have increased the amount of homeworking done via online collaboration tools since lockdown measures were put in place. Worry over smart home information capture, are unnerved by the prospect of their information being captured by smart home devices, are concerned that businesses are not able to keep their personal data safe as a result of the pandemic. Future Consumer Index: Recovering amid increased UK consumer economic worries, UK economy past the worst but challenges remain, Why using its strengths will help the UK build back better post COVID-19, UK&I Technology, Media and Telecommunications Market Leader, Ernst & Young LLP. Here you might find a consideration that has also been listed as an opportunity -- new technologies, for example. New challenges are opportunities for us. Fan of sports, occasionally sporty. EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Whether in a pandemic or not, continuing education departments must be learners first if they are to be leaders in this industry. It is vital that providers act now to translate this higher engagement now into higher usage – and spending – once the pandemic is over. All throughout the journey of life, we are afforded opportunities to continually grow and expand our scope of what is possible. Services include four main categories: With these services, we have met and exceeded our financial goals each fiscal year. Despite reassurances from service providers and government, 25% would still be wary about using 5G in the future. © 2020 EYGM Limited. Alongside this uptick in first-time usage, households are doing more of what they did before. You may withdraw your consent to cookies at any time once you have entered the website through a link in the privacy policy, which you can find at the bottom of each page on the website. When households assess broadband reliability, achieving maximum or minimum guaranteed speeds are not the top issues. CE&O’s associate provost was instrumental in allowing CE&O to operate independently to meet the pandemic’s challenges. However, it became more personal to Troy CE&O because we do not just say it–we do it. BETTER DAYS Now that we are adapting to the “next normal” as required by the COVID-19 pandemic, assessing the opportunities for our economy to recover is imperative. News has and will continue to play a key role in brand building and driving traffic, but it is a mistake to rely too much on this. Challenges. Quantum computing has the potential to change how real-world problems are solved today, and with all the hype, it seems as if it's just around the corner. However, the research shows that this trend is putting broadband providers under pressure, with 26% saying inconsistent broadband performance is making it difficult to work from home. The contact centre still resonates strongly with customers – in fact 28% say they value technical support via contact centres more than before, compared with 18% who value chatbot-based self-serve features more than before. Tightening of regulations, changes in consumer demands, newer products and a changing competitive landscape can pose challenges. Removing customer pain points and frustrations can support premium propositions going forward. Keen observer of all things media and entertainment. The second edition of EY’s consumer research of 2,500 households, conducted 27 May – 1 June, explores how perceptions, attitudes and needs towards technology, media and telecoms (TMT) products are changing as a result of the pandemic. Collaboration across the ecosystem involving platforms, regulators and news providers is vital. In addition to cookies that are strictly necessary to operate this website, we use the following types of cookies to improve your experience and our services: Functional cookies to enhance your experience (e.g. Improving Quality and Productivity. EY is a global leader in assurance, consulting, strategy and transactions, and tax services. John F. Kennedy said, “Leadership and learning are indispensable to each another.”   Many speakers have utilized this quote in leadership talks. The bottom right square reflects challenges that a business might face. The need for speed is important, but the EY survey data shows that the current situation has made households realise that reliability is the ultimate broadband attribute – only 11% disagree this is the case. As a consequence of the pandemic, the consumption of public service content rose exponentially, driven in large part by news. While higher levels of … In March, 17% of respondents said they trusted social media less than before COVID-19 and by the end of May, it was almost unchanged at 18%. And with these rises in anxieties, organisations are not doing enough to help, with over a quarter, 26%, concerned that businesses are not able to keep their personal data safe as a result of the situation. The Trump administration is shoring up policy changes long sought-after by Israeli Prime Minister Benjamin Netanyahu, shifting the ground in the Middle East that will create challenges … CE&O instructors, staff and administrative employees have always been innovative and forward-looking. Richer countries are better prepared to move to online learning strategies, although with a lot of effort and challenges for teachers and parents. Rather than seeing problems as burdensome forces of opposition, they see problems as opportunities--opportunities to learn, grow, improve, or adjust … remember settings), Performance cookies to measure the website's performance and improve your experience, Advertising/Targeting cookies, which are set by third parties with whom we execute advertising campaigns and allow us to provide you with advertisements relevant to you,  Social media cookies, which allow you to share the content on this website on social media like Facebook and Twitter. 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