And she, personally, will make sure I WILL NOT receive my item now, even if I want to. Courier . The large box gets here, the driver has ZERO clue regarding special instructions and flatly states, "I can only leave this downstairs". Like it's her own vendetta on me.I asked how much will be the re-route fee for the cancellation. Delivery service in Lakeside CA this morning (Juan & Carlos): Punctual. Wayfair made the mistake..Wayfair should allow me the deal I found after scouring their open box sales for weeks and purchased with no issues! Read real customer ratings and reviews or write your own. Given their error and that we would not be present prior to the time needed for use during the re-delivery windows offered, we asked that it be dropped off the next business day or two as we had a previously scheduled elevator reservation window for another vendor that could be used.The Wayfair rep was not helpful at all - just kept repeating the options (take her delivery date, sit on hold for 20 minutes to talk to a supervisor, receive a call-back in 7-10 days, or pay out of pocket to return the partial bed). Wayfair says anything they deliver via FedEx won't go inside. This latest mistake is the last straw. I've spent thousands of dollars on Wayfair merch. I'm not sure if the problem is the shipping or if the items are already damaged but I'm finished with Wayfair. I used my credit from return to purchase. How would you rate this product? Accurate And Undamaged Orders . Im still looking. !6) At purchase, I tried each and every promotional code they sent me after I moved; not a single one worked at check out - even though they were not expired.While the selection seems to be broad and it appears that they are offering discounts, they are engaging customers into the psychology of the sale/deal/discount and then give you the ultimate 'bait-and-switch.' Featured. Wayfair screwed up. Wayfair, you have lost a customer. The customer service personnel only offer apologies (maybe) and seem utterly lost to find or offer a viable solution, short of handing you off to a manager (a 20 minute wait). By Andrea M. Edinburg, TX. Reviews.io has 648 Wayfair customers reviews. Talked to a manager that only said they changed the policy last year and didn’t care for anything else. We were told No. Some of the products my not be as described or pictured or may be slightly faulty but their customer service is phenomenal. 70,977 reviews for Wayfair, rated 1.00 stars. I understand the pandemic restrictions yet before my purchase, I spoke with someone in customer service at Wayfair and also created a FedEx account, explaining that due to recent surgery, this item needs to be delivered indoors (up 10 stairs) or I CANNOT take delivery, therefore I will not make the buy. Will never shop there again. Her excuse was "the system wont let me". The night before Delivery Day, no COI had been issued. Shame on Wayfair. Wayfair Reviews 1.70 Rating 1,396 Reviews 15 % of reviewers recommend Wayfair Company Reviews Questions Metrics Info Merchant Metrics Shipping & Delivery Delivery Methods . Get the #1 Source for Wayfair.com Reviews & Feedback 2020. Thanks guys! When Wayfair delivers an incomplete or defective product, there are 2 options - either you accommodate them or PAY to return their mistakes. Ever since it has been THREE MONTHS and 4 days and I still haven't recieved my item. 4 hours later I got an email it was cancelled! Customer service is not their forte. I opened an account, tried to log on, all it keeps saying is create an account,. I call bullcrap! 142 reviews. I'm home all day. They refuse to correct their mistake because I notified them outside their arbitrary 30-day window. FedEx allowed me to leave instructions on the site to be delivered inside. They kept running this pending charge JUST to make sure I could pay for the furniture once it was available to ship. I’ve had multiple items replaced at no charge and have not had to send the damaged products back (since you have to pay shipping to return) they’ve treated me very well and despite a little inconsistency in product quality they ALWAYS make it right. I am out $2000 plus and they will not make it right. Original review: Dec. 1, 2019. Wayfair.com is a great way to shop for your home decor needs. Customer Service assured me this could happen. Proper mandated PPE. We called Wayfair and ascertained that the delivery company did in fact have the missing box; they just did not deliver it as scheduled. I ordered and paid for an item from Wayfair. I am a loyal longtime customer and I am MAD! I've ordered the 88" Entertainment Center on Aug 19th, 2020 and was orginally told I will recieve the Item within 3-4 weeks because ot the pandemic. Featured Most Recent Highest Grade Lowest Grade Most Helpful With Photo Test Verified. We had to go through the whole rescheduling process again.Event 2: We had to provide information for the COI again and reschedule the elevator and delivery parking again. Not just one sink but on the other three they shipped as well! And that is unfair business practice at the worst..INCREDIBLY unethical and underhanded at the least. I've called at least 20 times to follow up and see when will I recieve this Item, and everytime I've called I had to explain everything and all they do is "creat a ticket" .This has been the worst customer service I've seen. The bed happened to be a time sensitive purchase. What? Beautiful furniture. I found out because the charge went through on my card.3) At that same time because they were drawing so much attention to my credit card, I was logging into their site and saw that each piece was on sale for $100 less. We recently ordered bookshelves, a floor mirror and a bed from Wayfair. they will not, I had a good experience while shopping at Wayfair and the customer service is awesome. I don’t know why there are so many 1 star reviews. I promise you, this is the FIRST and LAST purchase I make from this seller. I wish there is less than one star, they are the worst, one item I ordered, I called back after ten mins, they won't even cancel the order, which was going to be delivered after 8 weeks!! Never received a call or email, etc. An error like that should ALWAYS result in customers favor...its good business. Ordered a furniture set but part of the order never arrived. Buy Local. Plus they are so nice. On 11/9/2020, I called Wayfair and Helen said she would have someone in warehouse/shipping call me back. They have a lot of competition out there, they should have offered me 5$ for my inconvenience. A disrespectful, rude and uneducated representative answered my call and told me some rubbish I couldn't understand so I asked to talk with her supervisor. It seems satisfying customers by using manner of delivery possibilities would be the number one priority. Took all of the packaging materials with them. No! I need the whole set as orders but they can’t get the rest of the items to me and won’t refund the pets they did send. And 25 Wayfair customers said Wayfair is GREAT by rating it 4 out of 5 Stars. (??) Greater than 27%. On-time Delivery . NEVER will I be using Wayfair nor FedEx (if I can avoid it). I just recently purchased several items from Wayfair. I've been calling customer service several times and no help. Wayfair has a consumer rating of 1.91 stars from 1,008 reviews indicating that most customers are generally dissatisfied with their purchases. Absolutely terrible Yet again ordered 10 items which said they were in stock, wayfair took my money straight away, then couple of days later get … These people must be losing a fortune as their website is useless, in fact less than useless, hence their ratings. GB. It's 2020. I even asked if I could get store credit. Most of the items I didn't have a problem with until I wanted to cancel one item. Great Customer Service. Professional. I will advise my friends to beware of wayfair. Wayfair should be ashamed of how they bombard people with sales emails only to have the WORST delivery service on the planet. How is that MY problem that YOUR warehouse made a mistake? Get Wayfair Reviews 2020 and Customer Reviews. Per policy - they treat everyone the same...poorly.5) I purchased a $500 Square Trade protection plan. 1) I made a high price furniture purchase. Average Delivery Time . They charged my card $920 For the 2 piece living room set I purchased.A week later I had "Outstanding balance: of $920 on my account, and therefore my order cannot be shipped. 4) Customer service and their management will not honor this new price and will charge me $500 for 're-routing' the furniture if I return it. I am told cannot sell me new for same price..I AM NOT WRONG TO EXPECT THAT! The representatives have been absolutely awesome but they damaged goods are horrendous ! The next day when I checked the status the item was backorder. Wayfair … I tried canceling my order shortly after I placed it and they said it couldn't be canceled because it was preparing to ship. Read 1 more review about Wayfair UK Only the latest review will count in the company's TrustScore Ludders 11 reviews. What kind of scam are these guys running? Ordered a furniture set but won’t refund as promised3335340003. Consumers complaining about Wayfair most frequently mention customer service, delivery date and credit card problems.

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